Shipping Policy
1. Shipping Zones:
Shelly Bakes Vegan Cakes currently only ships to addresses within England and Wales. We apologise for any inconvenience this may cause to our customers outside of these regions.
2. Shipping Costs:
Shipping costs may apply to all orders, and the exact cost will depend on the weight of the package and the delivery location. Shipping costs will be calculated and displayed at checkout before you finalise your order. We strive to offer competitive shipping rates to ensure that our customers receive their orders promptly and affordably.
3. Shipping Methods:
We offer standard shipping for all orders, with estimated delivery times of 2 days from the date of dispatch. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the postal service.
4. Order Processing Time:
Orders are typically processed and dispatched within 2 business days of receiving payment. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the status of your delivery.
5. Delivery Restrictions:
Please ensure that someone is available to accept the delivery at the provided shipping address during the estimated delivery window. If no one is available to receive the package, the courier may leave a delivery notification card with instructions for arranging a redelivery or collection from a local depot.
6. Shipping Damage or Loss:
In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and either provide a replacement product or issue a refund, depending on the circumstances.
7. International Shipping:
At this time, we do not offer international shipping outside of England and Wales. We apologise for any inconvenience this may cause and hope to expand our shipping services to additional regions in the future.
8. Changes to Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
9. Contact Information:
If you have any questions or concerns about our Shipping Policy, please contact us using the following information:
Shelly Bakes Vegan Cakes
Email: hello@shellybakesvegancakes.co.uk
Phone: 07921 317 452
Effective Date: This Shipping Policy is effective as of 24/04/2024